Front Desk / Administrative Assistant

About Therapy Adventures

Therapy Adventures is a family-owned pediatric speech, feeding, and occupational therapy practice in Dripping Springs, Texas. We are seeking a friendly, dependable, and highly organized receptionist to serve as the first point of contact for the children and families we support.

This role is essential to creating a welcoming office experience and keeping daily clinic operations running smoothly.

Position Overview

The Front Office/Administrative Assistant is responsible for front-desk coverage, family communication, scheduling, patient intake, check-in, and general office organization. The ideal candidate is warm and professional, communicates clearly, handles competing priorities calmly, and enjoys working in a busy, family-centered environment.

Medical office experience is preferred, but applicants with strong experience in customer service, reception, scheduling, or a similar administrative role are encouraged to apply.

Key Responsibilities

  • Greet children, caregivers, visitors, and team members in a friendly and professional manner

  • Answer incoming phone calls and respond to general office messages

  • Schedule, reschedule, and cancel appointments accurately

  • Communicate scheduling updates, therapist absences, and other appointment changes to families

  • Manage appointment reminders and follow up as needed

  • Check patients in for appointments

  • Support new patient intake and explain general next steps to families

  • Communicate professionally with prospective and current families by phone, email, text, and in person

  • Keep the reception area organized, welcoming, and stocked with necessary materials

  • Support therapists and administrative team members with routine office needs

  • Protect patient confidentiality and follow HIPAA and clinic privacy procedures

Qualifications

Required

  • Previous experience in customer service, reception, scheduling, or a similar public-facing role

  • Friendly, professional, and patient communication style

  • Strong organizational skills and attention to detail

  • Ability to multitask and shift priorities in a busy environment

  • Dependable attendance and punctuality

  • Comfortable using computers, scheduling systems, email, and office technology

  • Ability to handle confidential information appropriately

  • Ability to remain calm and helpful when families are frustrated, confused, or managing schedule changes

Preferred

  • Previous medical, therapy, dental, or healthcare office experience

  • Experience working with children and families

Schedule

This position can be a shared part-time or single full-time position. Office hours are Monday - Friday 8am-6pm.

Benefits

Full-time employees are eligible for:

  • Paid time off

  • Paid holidays

  • Sick leave

  • Health insurance